Refund policy

All sales are final.
Due to the nature of fragrance products, we do not accept returns, exchanges, or refunds once an order has been shipped.
The only exception applies to items that arrive damaged due to courier handling.
To qualify:
Damage must be clearly visible upon delivery
The package must be unopened
Customers must notify us within 24 hours of delivery
Clear photos/videos are required showing:
The sealed outer box
The shipping label
The damaged item
Claims involving opened, used, or mishandled items will be automatically rejected
We reserve the right to:
Request additional evidence
Reject claims that appear inconsistent, staged, or fraudulent
Offer a replacement only, not a refund
No refunds or replacements will be issued for:
Change of mind
Scent preference
Customer-caused damage
Items damaged after delivery
Opened or used products